ORC 2014 | Speakers & Presentations

The full list of speakers who presented at the Online Retail Conference "Case Futures" on Tuesday September 16, 2014. 



Kate Russell
Conference Moderator

Kate Russell started writing about technology, gaming and the Internet in 1995 and now appears weekly on BBC World and BBC2 reporting for technology programme Click.

Web: www.katerussell.co.uk/

Twitter: @katerussell



Chris Ball

Head of User Experience Architecture, DigitasLBi 

"Virgin Atlantic - using brand power to drive results"

Christopher Lee Ball cut his design teeth creating new digital products for Thompson Reuters in New York City. He moved to London in 2005, where he became one of the lead designers of the YouView (formerly Canvas) IPTV platform for the BBC. In 2009 he joined DigitasLBi, where his clients have included Virgin Atlantic, BT, and Cunard. Christopher holds degrees from Columbia University and University College London. 

Web: www.digitaslbi.com


Marcus Attwood 

Business Development

 “Future thinking” 

Marcus is the business development manager for Triggar – the big data analytics platform developed by data quality experts, Postcode Anywhere. Before joining Postcode Anywhere in 2013, Marcus traversed careers through audio technology, teaching and marketing. A self-confessed data-geek, Marcus loves discovering stories through data analytics and sharing knowledge and best practice.

Web: www.triggar.com

Twitter: @pca_plus


Louis Grenier 

head of innovation, ZinMobi 

"Capitalising on mobile growth" 

Louis is the Head of Innovation for the intelligent mobile messaging company ZinMobi. 

Louis specialises in data-driven marketing and mobile technology. He helps large retailers to increase their sales and to drive profitable growth through the intelligent use of mobile messaging software. He also lectures in mobile marketing during his spare time." "Louis is the Head of Innovation for the intelligent mobile messaging company ZinMobi. 

Louis specialises in data-driven marketing and mobile technology. He helps large retailers to increase their sales and to drive profitable growth through the intelligent use of mobile messaging software. He also lectures in mobile marketing during his spare time.

Web: http://www.zinmobi.com/

Twitter: @zinmobi


Michael Langguth

co-founder, POQ Studios

"Mobile payments - seismic changes"  

Michael is the founder of Poq Studio - the leading ecommerce platform for native retail apps. The SaaS platform enables over 30 retailers, including Missguided, Radley, Orla Kiely and Blue Inc, to deliver best in class mobile apps across Android and iOS - updated quarterly and integrated with any ecommerce platform.

Web: http://poqstudio.com/

Twitter: @poqstudio


Vicky Brock 

 CEO, Clear Returns Ltd 

"Understanding and preventing retail returns"  

Having started her career in direct marketing, working with Tesco Clubcard and Legal and General, Vicky moved into digital strategy and intelligence in the late 1990s. Vicky set up HP's web analytics program across EMEA, before co-founding online intelligence agency Highland Business Research, where Vicky became Google Analytics' first official web analytics trainer outside the US and the first Google Analytics Certified Partner in Scotland. Vicky is a Board Director Emeritus of the Digital Analytics Association, having served 4 years on the board of the US based organisation, alongside Ebay, Dell, Microsoft, Yahoo and Google. 

Web: http://www.clearreturns.com

Twitter: @clearreturns



Shiran Liyanage

general manager SME, MetaPack

"The Changing Trends of Delivery"  

Shiran Liyanage is General Manager SME for MetaPack, the leading carrier management systems provider that looks after the Customer Delivery Experience of the majority of the top 100 online retailers and hundreds of SMEs. Having promoted best delivery practice to the e-Commerce industry and Europe’s top retailers, his focus is now to help mid-tier and smaller retailers compete by introducing the latest delivery services, build customer loyalty through the best delivery experience and, ultimately, win that elusive repeat sale. 

A media spokesman and innovator since the early days of the internet, Shiran has devised and launched over fifty products as both a serial entrepreneur, and as a senior executive for two of the UK’s best known brands, Virgin & Reuters. Shiran was the publisher of the UK’s bestselling Internet Shoppers’ Guides series and also instrumental in the setup of IDIS, the industry’s good practice charter for internet shopping delivery, which was based on an award-winning initiative he launched for Virgin that helped over 12,000 businesses trade online. 

Web: www.metapack.com

Twitter: @MetaPack



Bulent Osman

managing director, The App Garden

"Mobile vs App"

Bulent Osman is a business leader, entrepreneur and avid networker and  is The App Garden’s founder and Managing Director. Having previously held senior management, marketing and strategic leadership positions at several large organisations including Cap Gemini, JD Edwards and Microsoft he is well placed to run a technology-focused business. 

He has always had a passion for solving business problems through innovation and the direct application of technology. Prior to working for large corporates he started his career as a qualified accountant.   It was his enthusiasm for innovation and a personal interest in consumer trends, combined with vast commercial experience that fuelled Bulent’s desire to launch the business. Today, Bulent is the driving force behind The App Garden’s strategic partnerships and growth.  He is heavily involved in all client relationships and brings many years of invaluable experience to the company.  Since the business launched in early 2012 it has seen impressive growth.

Outside work his personal interests include theatre, film, cricket and tennis. He is a long-standing Tottenham Hotspur fan.   Bulent is married with two children and lives in Surrey.

Web: www.theappgarden.co.uk

Twitter: @BizBulentOsman


Matt Eames

sales directorFeefo Holdings Ltd

"Winning customers - the power of evaluation and testimonial" 

Having previously enjoyed a high profile role in Sports Sponsorship working with organisations such as Nottingham Forest FC and Trent Bridge Cricket Ground, Matt embarked upon a whole new venture, joining Feefo as Sales Director and a shareholder in March 2010, with the ambition of taking an already successful product onto further successes both here in the UK and globally. The company has seen 10% growth per month for 22 consecutive months and continues to flourish in an environment where User Generated Content is playing a significant role for online retailers marketing strategies. Feefo now has clients in Australia, US and across Europe.

In addition to the 400+ high quality Online Retailers now using Feefo, the growth has also seen Feefo enter new markets including Travel (as an alternative to Trip Advisor) and the Banking and Financial industry, where integrity and transparency are becoming increasingly important core values.  

Web: www.feefo.com

Twitter: @Feefo_Official


Rob Smith

managing director, Blue Leaf


"The Future of Design in eCommerce"  

Rob is a digital strategist who works with international brands including Laura Ashley, Red Bull and Graham & Brown to plan, execute and improve their online presence and hit their goals.

Rob’s specialisms include ecommerce, content management, UX, responsive web design and conversion optimisation. Rob is a well-honed public speaker and has delivered talks at industry-leading events including: Digital Doughnut, Figaro Digital, Venda and Cartologie. Rob has also joined, and won, numerous live debates and panels. Rob is incredibly passionate about the digital world and his tenacious approach to pioneering ‘The Way The Web Should Be’ is what leads him to deliver engaging, energetic and well-informed talks.  


Rob approaches things from a place of experience and tried and tested fact, leaving the audience with tangible advice to take away and apply. Rob can adapt his approach to suit tech-heavy or business orientated audiences.


Twitter: @Bltweets


Marcus Law 

head of marketing EMEA, SLI Systems

"The Power of Search"  

Web: www.sli-systems.com

Twitter: @slisystems